Frequently Asked Questions

Everything you need to know

Absolutely not. Our professional drivers and set up crew will arrive early enough to complete your set up well before your rental time starts. We want you to have all the time you paid for as play time!
Most of our standard bouncy castles are 13' x 13' with some a little larger at 15' x 15'. The combo units and obstacles can be much larger. Please note that the space required for each jump is listed in the details with each unit. Some of the units are VERY big, so please be sure you have adequate space to git your inflatable. The inflatables need room to be securely staked, and they need room for the blower, and they may not rub up against walls, fences or trees as this can damage the unit. If in doubt about your space, please give us a call. We are always happy to help.

We do allow customer pick ups with some of our carnival games and laser tag items. We do not allow customer pick up for inflatable bouncy castles, obstacle courses, slides or combos. Proper safe set up is extremely important to us and our insurance company specifies that Bounceroo staff must do the set up of these inflatable items. Some of these inflatable are 600 pounds so why not let us do the heavy lifting anyways.

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